Last week I placed an order with Lakeland for two identical items. Later that week a package arrived from Lakeland as expected. However opening it revealed two items that I had not ordered.

I phoned Lakeland on Monday this week (while heading into town with the incorrect items, ready to post them back). Not only did they answer the phone quickly and without an incomprehensible Indian accent, but they then proceeded to look up my order, take a note of what I'd been sent and promptly told me to keep the incorrect items and to expect what I had actually ordered to be delivered shortly.

I was shocked! I would like to officially congratulate Lakeland for their excellent service.

The next box from them has now arrived and even contains the correct things! :-)